Consumer or customer whatever you may call them they all end up in $'s.
It has always been said that “The Customer is Always Right”. Are
they, honestly, sometimes...No. However that is not the point of the saying. The
point is, you must respect your customer because if you don't they
will soon not be your customer. You must remember that respect for
the consumer does not mean you must agree and subscribe to what they
believe. It only means you need to provide the consumer with dignity.
For instance if you have some one come do some work for you. And you
are dead set on a certain color or size. Even though you have a
preference. You would respect the fact that the professional might
provide some suggestions, or even describe why your idea will not look
good or even work. You may still go ahead with you original idea, but
you would appreciate the fact that the professional gave you his
expert opinion (After all that is part of what you are paying for)
4.0 RESPECT FOR CONSUMERS
Tenet: Interpreters demonstrate respect
for consumers.
Guiding Principle: Interpreters are
expected to honor consumer preferences in selection of interpreters
and interpreting dynamics, while recognizing the realities of
qualifications, availability, and
situation.
Taken from CODE OF PROFESSIONAL CONDUCT
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